Frequently asked questions

Here are list of questions that our customers commonly ask us. Hope they are able to answer your question too.

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Can I exchange, return or cancel my order?

What is the delivery timeline?

We usually dispatch your order in 7 working days after the order is confirmed. For all orders in India, you will receive the order in 10 to 15 days. For orders outside of India, the timeline depends on the location you are ordering from.

I want to gift a Zai garment to a friend. Will you be able to guide?

Absolutely! We are happy to help you get the best gift for your friend. You can also Email or Whatsapp us if you want us to include any handwritten message along with the gift

What are the fabrics that you use?

We only use natural fabrics like handwoven cotton, organic cotton, silk sourced from our weaver and craft communities across West Bengal, Gujarat and Rajasthan. It is our conscious decision to use fabrics that are good on skin as well as the environment

What are the care instructions for the garments?

Please refer to the detailed care instructions mentioned on the product page of each garment. All garments are either handwoven or hand printed which means they require extra care. Dry clean is recommended as we want you to use the garment for a long time.

Do you offer customization?

Yes, we do. If you like a particular fabric but want it We customise if you like a fabric in a different silhouette. Do write to us in case of such requests

What payment modes do you accept?

We accept payments via Debit Card, Credit Card, UPI and Net Banking. We do not accept Cash on delivery

Is the shipping cost included in the price of the garment?

For domestic orders, the shipping cost is included in the price of the garment.

For international orders, you will be able to see the shipping charges once you fill up your complete address at the time of checkout.

Is the price on the website inclusive of taxes?

Yes. Prices on the website are inclusive of 12% GST on all garments.

Do you ship outside of India?

Yes, we do ship outside India. The delivery timeline will however higher than our committed timeline of 10 to 15 days.