Exchange, Return and Cancellations

  • We offer exchanges in case of size issues or in case you have receive an incorrect/defected product.
  • If you have any inquiries about size, fabric or fit, you can Whatsapp us on +91 8104405055 or email our customer care at
  • Exchanges can be initiated within 3 days of receiving the product by sending us an email on Please mention the exchange size that you need in the email.
  • Once the email is received, we will raise an exchange request and your garment will be picked up. If we are unable to pick up the garment within 7 days of the request due to your non-availability, we will cancel the exchange request
  • A cost of INR 300 is to be borne by the customer for an exchange. Needless to say, this cost will not be applicable if a defective/incorrect order is delivered from our end
  • Please ensure the tags of the garment are intact while handing them over to the pick up executive. 
  • Thezaiproject holds the right to not accept returns in case the product is damaged or used by the customer
  • We will not be able to exchange orders delivered outside India
  • We will not be able to exchange orders bought during a SALE



  • We ONLY accept returns if a defective or incorrect garment is delivered to you. In all other cases, you can only exchange the garment
  • We do not accept returns to support our small batch production and to honour the effort put in by our weaver and craft community
  • Each piece is carefully crafted, made with love, focusing on quality over quantity
  • All orders go through a stringent quality check before shipping. However, in this case you receive a damaged/incorrect product do write to us within 2 days on
  • In case of defective or incorrect garment, once the garment reaches us, you will receive your money back within 7 working days



  • We are a made to order brand and hence we do not accept cancellations. However, if you wish to cancel your order, write to us within 24 hours of placing the order at 
  • In case of cancellations within 24 hours, you will receive your money back within 7 working days.